In stock items will normally be sent within 2 working days of receipt of cleared payment, As I make each piece myself and am only one person, out of stock or custom design pieces may take up to 2 weeks to be shipped or sometimes longer if materials need to be ordered or it is a busy time, I will let you know at the time of order the expected time it will take. I will always endeavour to get your ordered items to you ASAP but if you have a specific date you require them by please let me know at the time you order and I will shuffle things as far as possible so your piece gets to you when you need it, if this is not possible I will let you know and you can either choose a different piece that can arrive on time or I will refund any payment that has already been made.
If an item you have received is substantially different in any way from the item you ordered, including sizing or design, or if there is some fault in the manufacture of the piece you will receive a full refund of the purchase price or store credit on return of the item (note that all pieces are individually handcrafted and therefore no piece will be perfectly symmetrical or completely flawless, these slight irregularities are part of what makes each individual item a unique work of art). If the item you have purchased for a special occasion doesn’t work with your outfit or look exactly how you wanted it to, and if you have purchased an item from my existing range, you can return the piece for either a full refund or store credit minus shipping expenses. If the item(s) you have ordered were custom designed no refund will be offered, however you will receive a full store credit (minus shipping expenses) that can be used to find the piece(s) that do work for you. Returning items must be sent by registered post within 14 days of receipt.
